Our unique offering gives members a free smartphone and free data plan, including unlimited minutes, text and data*.

Medicaid members will only be asked to enter the Personal Identifiable Information (PII) and do not need any formal documentation. The Lifeline for Medicaid Members application will ask:

• Member first and last name
• Member Date of birth
• Last four digits of member’s social security number
• Member Residence Address
• Email Address

Information must match the member’s information in their Medicaid file within the Medicaid database, even if out-to-date. (i.e. If a member has moved but has not yet updated their residence, they must enter the residence address on file.)

Applying is simple and takes no more than a few minutes. Phones will be shipped from the warehouse in 1-2 business days.

No, Federal rules only permit one Lifeline benefit per household. If eligible members within the same household are married, they are considered one household and do not qualify individually. However, it two eligible members live together but maintain separate finances (i.e. contribute to the bill separately), those two individuals are considered different economic units and qualify separately. Customer attestation is required to confirm they are different economic units.

Individuals currently receiving the Lifeline benefit can elect to transfer their benefit to this free, new plan. To do so, members simply need to enroll via this application and their prior benefit will be terminated.  It is important to ask members if they already receive a Lifeline benefit, such as for their home phone line. If members enroll in this new plan, they will lose their former benefit and be charged the full amount of the broadband service. One can check the member’s phone bill to confirm if a member already receives a Lifeline benefit.

Once members receive the phone in the mail, they must use their phone once per month to keep the program active.

To contact our customer support team, please call 888-386-0165.

Members can opt to select a separate shipping address. Members must check the relevant box and enter their current shipping address.

Yes. To be eligible, consumers must either have an income that is at or below 200% of the Federal Poverty Guidelines or participate in certain federal assistance programs, such as the Supplemental Nutrition Assistance Program (SNAP), WIC, Medicaid, Federal Public Housing Assistance, Supplemental Security Income, the Veterans and Survivors Pension Benefit, or certain Tribal Programs. For complete qualification information, please visit https://www.fcc.gov/lifeline-consumers.

No. Eligible Medicaid members will not need to upload documentation unless they are not found in the National Verifier. All Georgia Medicaid members are automatically qualified to receive the free Lifeline benefit.

Children who are on Medicaid also qualify for the Lifeline program. A child’s guardian can enroll in the Lifeline program on behalf of that child.

Please contact the wireless carrier with any technical questions regarding using the device.